Shipping Policy

Shipping Times and Order Processing

Last updated: January 12, 2025

At Vallenne™, we want your experience to be smooth from checkout to doorstep. Below you’ll find everything you need to know about how we handle shipping and order processing.

Shipping Times

Once your order is placed, it typically takes 1–3 business days to process your items.

  • Orders placed Monday to Thursday usually begin processing the same or next business day.
  • Orders placed on Friday evenings or weekends will be processed the following Monday.

After processing, your order is shipped and generally arrives within 5–9 business days.

While we aim for reliable and timely delivery, delays caused by the shipping provider, peak holiday traffic, high-demand periods (such as major sales), or severe weather may occasionally impact delivery windows. These are circumstances outside of our control.

While we aim for reliable delivery, delays caused by the shipping provider, holidays, or severe weather are beyond our control. If your package is lost or arrives damaged, please contact us directly at:

📧 hello@vallenne.com

We’ll be happy to assist you in resolving the issue.

Note: In accordance with Canadian consumer law, our obligation is to ship your order within a reasonable timeframe. In rare cases of extended delays due to external factors, Vallenne™ cannot be held liable for shipping transit times outside our fulfillment period.

Shipping Costs

100% Free Shipping - no minimum order required.

We cover all shipping and delivery charges as a thank-you to our customers.

Order Dispatch & Fulfilment

Once you’ve found that perfect look, we want to get it to you as quickly as possible. Here’s how we handle shipping:

  • To maintain affordable prices and reduce waste, we ship many of our products directly from our global partners, including fulfillment centers in North America and Asia.
  • We group orders in bulk to ship more efficiently and reduce our environmental impact. This also helps keep costs low for our customers.
  • This approach may occasionally result in slightly longer delivery times. We appreciate your understanding and support in helping us build a more sustainable e-commerce experience.

If you have a special request or need help expediting an order, don’t hesitate to reach out to our service team:

📧 hello@vallenne.com

Important Notes

  • We cannot be held responsible for carrier delays, customs processing times, or force majeure events such as weather disruptions.
  • In the rare case that your item is significantly delayed, lost in transit, or arrives damaged, our support team will work with you to find a suitable resolution.